1. 首頁
  2. Shipping Policy

TOP

SHIPPING POLICY

Purchase

Last updated: Sept 16, 2024

Recipient Information

  1. When registering a Costco online account for the first time, you will be asked to provide a phone number and an address at the page of "Online Registration", which will be set as your default contact information and be imported into "My Address Book" under "My Account". The phone number and address must be a local phone number and address.
  2. You may also go to "My Address Book" under "My Account" to set the recipient information of any person other than yourself, which need to include a phone number and an address for the convenience of future delivery, and you may edit, add or delete the recipient information any time.

Delivery Time

  1. We are unable to accommodate requests for home delivery at a specific time designated by you. The delivery hours are from 8 AM to 6 PM, Monday through Friday. Some areas may have Saturday delivery.
  2. If the recipient is unavailable to receive the parcel during the timeslot of delivery, the logistics company will contact the recipient again to schedule an alternative timeslot of delivery, and deliver the parcel upon confirmation. With the exception of certain products, the logistics company will attempt a maximum 3 deliveries within 7 business days.
  3. If the parcel is not delivered after 7 business days due to reasons attributable to the recipient, Costco will contact the logistics company to cease delivery, and our customer service center will contact the Costco member to cancel the order and refund the payment according to Costco's "Terms and Conditions Governing the Use of Website".
  4. Costco members agree to collaborate with the logistics company to expedite the completion of the delivery and installation of the products. If the reasons for the delay of a delivery or an installation is/are attributable to the Costco member, the recipient designated by the Costco member, or the recipient at the designated installation location, in addition Costco members agree to contact Costco customer service center to apply for an order cancellation and refund, Costco may also terminate the contract. For air conditioner products, please refer to the Terms of Air Conditioner Sales (Order) Contract and Costco (Contractor) Pre-installation Checklist.
  5. The estimated date of delivery shown in "Order Details" under "My Order" is only an estimate, and the date of delivery will be the day on which the item is actually delivered. Your kind understanding of any inconvenience that may arise is much appreciated.
  6. You may not be able to track delivery status since some vendors may use their own logistics systems or the systems of different logistics companies do not have the inquiry functions.

Order Confirmation and Delivery

  1. Once you have placed an order, this website will automatically generate an order number and send an e-mail or SMS to you. You may check order details and status of processing by going to "My Order" under "My Account", and then clicking on the order number link to view "Order Details".
  2. After the order is confirmed, the order status will be displayed "Created", and thereafter "Processing".
  3. You may cancel your order within 20 minutes after the order has been confirmed. Please go to "My Order" under "My Account" to confirm the order that you wish to cancel, and click on "Cancel Order", after which the system will automatically cancel the order.
  4. You may change your address for delivery or reduce the order quantity within 20 minutes after the order has been confirmed. Please go to "My Order" under "My Account" to confirm the information that you wish to change, and click on "Change Order"to edit the information.
    If the order quantity is reduced, the system will automatically recalculate the amount of purchase price and charge your credit card for payment by the issuing bank.
  5. You may request to cancel or reduce your order quantity between 20 minutes to 5 hours after the order has been confirmed. This option is only available for the goods shipped from Costco Logistics Center. Please go to "My Order" under "My Account" to confirm the order that you wish to request to cancel, and click on "Request Cancellation". If the system accepts the cancellation or the reduction in the order quantity, the system will refund the amount to your original credit card.The payment date depends on the operation of the issuing bank. (Orders placed with Cathay United Bank Costco co-branded cards before 2023/08/08 may take 10-15 business days for online refunds. It's recommended to visit a nearby warehouse for immediate refunds. Orders placed with the Costco Fubon co-branded card on or after 2023/08/08 will not be affected.)
  6. You will not be able to cancel or change your order 5 hours after the order has been confirmed. Please contact Costco customer service center if you require assistance with a refund. If the product has been delivered, you may apply for refund online or at your nearest Costco warehouse in Taiwan.
  7. After the order processing center has completed the relevant procedures, the order will then be forwarded to the logistics company for shipment and the order status will show "Shipped".
  8. If the items are damaged during shipping, Costco will notify you via short message service. In addition, Costco will cancel the purchase order, and will process a refund to you as soon as possible.
  9. After the order processing center forwards the order to the logistics company, you may check the name of the logistics company and the tracking number at "Package Tracking Status" by going to "My Order" under "My Account", and clicking on the order number link to view "Order Details". After clicking on the tracking number, you will be redirected to the logistics company's website for checking the delivery status. Please read the logistics company's privacy policy before redirecting.
  10. Multiple items in one order may be shipped by different logistics companies and/or directly by the vendors; at the same time, logistics companies may enlist the use of subcontracted logistics companies. Different methods of delivery will have different tracking numbers. Please refer to the list of subcontracted logistics areas . To check the delivery details such as tracking number(s) of your order, please go to "My Order" under "My Account", and click on the order number link to check "Order Details".
  11. In order to protect our members' personal information, a part of the recipient's name will be masked on the shipping label. Your kind understanding of a potential delivery inconvenience is much appreciated.
  12. If you require your warranty card to be stamped, please bring your Costco membership card, warranty card and proof of purchase (e.g., invoice, item details, etc., which can prove that such item was purchased from Costco Online Shopping) to your nearest Costco warehouse. For members who live in remote areas, please contact Costco customer service center for assistance. Customer service hours: Monday through Sunday, 9:30 am to 9:30 pm. Please contact customer service center by calling 449-9909 (for local calls please dial the number without the area code, for mobile calls please add 02 in the front), or sending an email in "Contact Us".